Terms and Conditions

1.1 b.well fitness is a booking and coordination service. We find and match clients with independent personal trainers, schedule sessions, collect payment and provide support. We do not deliver the training.

1.2 We may make reasonable scheduling and safety recommendations. Each trainer controls how their own sessions are run and exercises their own professional judgement.

1.3 Your booking, scheduling and payment relationship is with b.well fitness. The training itself is delivered by the independent trainer matched to you and is that trainer's professional responsibility. We are not a party to the training service itself.

1.4 We match you with a trainer and may assign or change the trainer for any session or package where needed, so your plan continues without depending on one individual. If something is not right, tell us and we will help you find another trainer at no extra cost to your package.

2.1 Every trainer is an independent contractor, in business on their own account. No trainer is an employee, worker, agent or partner of b.well fitness. b.well fitness finds and matches clients with trainers, schedules sessions and collects payment. Each trainer delivers the training as an independent contractor.

2.2 Nothing in these terms creates an employment, partnership, agency, or joint-venture relationship between you and us, or between you and any trainer beyond the training service itself.

2.3 b.well fitness is a booking and coordination service. We do not employ, certify, train, insure or supervise any trainer and we do not verify or guarantee a trainer's certification, insurance, qualifications or conduct. Each trainer is solely responsible for holding their own valid certification and insurance and for the service they provide. You book and accept a trainer at your own discretion and risk.

3.1 At launch, sessions are delivered in your own home and capacity is limited. We match each client to an available trainer.

3.2 You must be at least 18 years old to book.

3.3 We may offer a separate service for clients who train in a community or building gym rather than a private home. Where offered, that service has its own price and terms.

4.1 Sessions are sold in prepaid packages and as introductory single sessions where offered.

4.2 All payment is made to b.well fitness through the service. You must not pay any trainer directly, in cash or otherwise. Direct payment to a trainer is a breach of these terms and of clause 9 (non-circumvention).

4.3 Prices are shown at the point of booking and include the trainer payout and the b.well fitness margin. Prepaid packages are charged in advance.

4.4 An optional app-delivered nutrition add-on may be purchased as a monthly subscription. It renews monthly until cancelled and can be cancelled for the next cycle at any time.

4.5 We may change our prices from time to time. We will give you reasonable notice of a price change, through the service or by email, before it takes effect. A price change does not affect a package you have already purchased, which is honoured at the price you paid.

5.1 You may cancel or reschedule a session without charge by giving at least 24 hours' notice through the service.

5.2 A session cancelled with less than 24 hours' notice, or a missed session, is deducted from your package and is not refunded.

5.3 Prepaid packages are non-refundable once training has begun, except where required by applicable consumer law. Unused sessions remain available for use within the package validity period shown at purchase.

5.4 If we are unable to provide a suitable trainer for a booked session, we will reschedule or credit the affected session.

5.5 First-session satisfaction. This applies where you attended your first session with a trainer and tell us within 48 hours that you were not satisfied. That session is not charged and is credited back to your package. Any further bookings with that trainer are cancelled so we can match you with another trainer. It does not apply to a session you missed or cancelled with less than 24 hours' notice, which is treated under clause 5.2.

6.1 Personal training is physical activity that carries inherent risk of injury. You take part voluntarily and you assume that risk.

6.2 Before your first session you must complete a health-readiness questionnaire (PAR-Q). You must answer it honestly and tell your trainer about any medical condition, injury, pregnancy, medication, or limitation that could affect safe exercise and you must keep this information current.

6.3 If the PAR-Q or your circumstances indicate medical risk, you agree to obtain clearance from a qualified medical professional before training. b.well fitness and its trainers do not provide medical advice and are not a substitute for medical care.

6.4 You confirm your home provides safe space for training and that you will tell your trainer of any hazard in the training area.

6.5 You must stop exercising and seek medical attention if you feel unwell, dizzy, or in pain during a session.

7.1 To the fullest extent permitted by law, b.well fitness is not liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of income, arising from the service, a match or any session.

7.2 To the fullest extent permitted by law, the total aggregate liability of b.well fitness to you for any claim connected with the service or a session is limited to the total fees you paid to b.well fitness in the three months before the event giving rise to the claim.

7.3 Because the training is delivered by an independent trainer, liability for the conduct and delivery of a session rests with that trainer, not with b.well fitness.

7.4 Nothing in these terms excludes liability that cannot be excluded under applicable law.

7.5 Nothing in these terms excludes or limits liability for death or personal injury caused by the negligence of b.well fitness, or for fraud.

8.1 You agree to indemnify and hold harmless b.well fitness, its officers, employees and contractors against any claim, loss, or expense (including reasonable legal fees) arising from your breach of these terms, your misuse of the service, or information you provided that was false or incomplete.

9.1 You agree not to arrange, accept or pay for any training service from a trainer introduced to you by b.well fitness outside the service, whether directly or through another person, for the duration of your use of the service and for 12 months after your last session.

9.2 You agree not to solicit, induce or encourage any trainer to provide services outside the service.

9.3 If you breach clause 9.1 or 9.2, you agree to pay b.well fitness a sum equal to its average net margin per session multiplied by the number of sessions you are anticipated to complete in the following 12 months, up to a maximum of AED 20,000. The parties agree this is a reasonable pre-agreed measure of the loss caused by circumvention. It does not require you to pay more than b.well fitness's actual loss. This does not limit b.well fitness's right to remove you from the service; any unused prepaid balance is refunded on removal unless the breach caused the loss this clause compensates.

10.1 You agree to treat your trainer with respect and to provide a safe, appropriate training environment.

10.2 We may suspend or remove any client for abusive, unsafe, or harassing conduct toward a trainer or staff.

10.3 We handle your personal and health data in line with our Privacy Policy and applicable data-protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where applicable, the DIFC Data Protection Law (DIFC Law No. 5 of 2020). We share with a matched trainer only the information that trainer needs to deliver safe training.

11.1 These terms are governed by the laws applicable in the Dubai International Financial Centre (DIFC).

11.2 Any dispute arising from these terms or the service is subject to the exclusive jurisdiction of the DIFC Courts, including the DIFC Courts' Small Claims Tribunal where applicable.

12.1 We may update these terms. Material changes will be notified through the service and do not apply retroactively to packages you have already purchased. Continued use after a change means you accept the updated terms.

Questions about these terms? Email admin@bwellcoaching.net. b.well fitness is a brand of Bwell FZC LLC, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.