Terms and Conditions

1.1 b.well fitness is a technology and matching platform. We introduce clients to trainers, schedule sessions, collect payment, and provide support. We do not deliver the training.

1.2 We do not supervise, direct, or control any trainer, the trainer's methods, or the content of any session. Trainers exercise their own professional judgement.

1.3 We are not a party to the training service itself. The training service is provided by the trainer to the client. Our role is limited to introduction, scheduling, payment handling, and support.

1.4 Your booking relationship is with b.well fitness, not with any individual trainer. We match you with a trainer and may assign or change the trainer for any session or package where needed, so your plan continues without depending on one individual.

2.1 Every trainer on the platform is an independent affiliate, in business on their own account. No trainer is an employee, worker, agent, or partner of b.well fitness. b.well fitness is a passive marketplace that introduces clients to trainers and does not direct or control their work.

2.2 Nothing in these terms creates an employment, partnership, agency, or joint-venture relationship between you and us, or between you and any trainer beyond the training service itself.

2.3 b.well fitness is a booking platform. We do not employ, certify, train, insure, or supervise any trainer, and we do not verify or guarantee a trainer's certification, insurance, qualifications, or conduct. Each trainer is solely responsible for holding their own valid certification and insurance and for the service they provide. You book and accept a trainer at your own discretion and risk.

3.1 At launch, sessions are delivered in your own home and capacity is limited. We match each client to an available trainer.

3.2 You must be at least 18 years old to book.

3.3 We may offer a separate service for clients who train in a community or building gym rather than a private home. Where offered, that service has its own price and terms.

4.1 Sessions are sold in prepaid packages and as introductory single sessions where offered.

4.2 All payment is made to b.well fitness through the platform. You must not pay any trainer directly, in cash or otherwise. Direct payment to a trainer is a breach of these terms and of clause 9 (non-circumvention).

4.3 Prices are shown at the point of booking and include the trainer payout and the b.well fitness margin. Prepaid packages are charged in advance.

4.4 An optional app-delivered nutrition add-on may be purchased as a monthly subscription. It renews monthly until cancelled and can be cancelled for the next cycle at any time.

5.1 You may cancel or reschedule a session without charge by giving at least 24 hours' notice through the platform.

5.2 A session cancelled with less than 24 hours' notice, or a missed session, is deducted from your package and is not refunded.

5.3 Prepaid packages are non-refundable once training has begun, except where required by applicable consumer law. Unused sessions remain available for use within the package validity period shown at purchase.

5.4 If we are unable to provide a suitable trainer for a booked session, we will reschedule or credit the affected session.

5.5 First-session satisfaction. If you are not satisfied with your first session, that session is not charged. This applies to the first session of your first package only, and you must tell us within 48 hours of that session.

6.1 Personal training is physical activity that carries inherent risk of injury. You take part voluntarily and you assume that risk.

6.2 Before your first session you must complete a health-readiness questionnaire (PAR-Q). You must answer it honestly and tell your trainer about any medical condition, injury, pregnancy, medication, or limitation that could affect safe exercise, and you must keep this information current.

6.3 If the PAR-Q or your circumstances indicate medical risk, you agree to obtain clearance from a qualified medical professional before training. b.well fitness and its trainers do not provide medical advice and are not a substitute for medical care.

6.4 You confirm your home provides safe space for training and that you will tell your trainer of any hazard in the training area.

6.5 You must stop exercising and seek medical attention if you feel unwell, dizzy, or in pain during a session.

7.1 To the fullest extent permitted by law, b.well fitness is not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of income, arising from the platform, a match, or any session.

7.2 To the fullest extent permitted by law, the total aggregate liability of b.well fitness to you for any claim connected with the platform or a session is limited to the total fees you paid to b.well fitness in the three months before the event giving rise to the claim.

7.3 Because the training service is provided by an independent trainer, liability for the conduct and delivery of a session rests with that trainer, not with b.well fitness. b.well fitness does not provide, arrange, or guarantee any trainer's certification or insurance.

7.4 Nothing in these terms excludes liability that cannot be excluded under applicable law.

8.1 You agree to indemnify and hold harmless b.well fitness, its officers, employees, and contractors against any claim, loss, or expense (including reasonable legal fees) arising from your breach of these terms, your misuse of the platform, or information you provided that was false or incomplete.

9.1 You agree not to arrange, accept, or pay for any training service from a trainer introduced to you by b.well fitness outside the platform, whether directly or through another person, for the duration of your use of the platform and for 12 months after your last session.

9.2 You agree not to solicit, induce, or encourage any trainer to provide services outside the platform.

9.3 If you breach clause 9.1 or 9.2, you agree to pay b.well fitness liquidated damages of AED 20,000 per trainer involved, as a genuine pre-estimate of the loss caused by circumvention. This is in addition to any other remedy and to immediate removal from the platform with forfeiture of any unused balance.

10.1 You agree to treat your trainer with respect and to provide a safe, appropriate training environment.

10.2 We may suspend or remove any client for abusive, unsafe, or harassing conduct toward a trainer or staff.

10.3 We handle your personal and health data in line with our Privacy Policy and applicable UAE data-protection law. We share with a matched trainer only the information that trainer needs to deliver safe training.

11.1 These terms are governed by the laws applicable in the Dubai International Financial Centre (DIFC).

11.2 Any dispute arising from these terms or the platform is subject to the exclusive jurisdiction of the DIFC Courts.

12.1 We may update these terms. Material changes will be notified through the platform. Continued use after a change means you accept the updated terms.

Questions about these terms? Email admin@bwellcoaching.net. b.well fitness is a brand of Bwell FZC LLC, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.